REFUND POLICY

AGREEMENT BETWEEN CUSTOMER AND CAHAYA NUR HOLIDAYS (M) SDN BHD

In the event of a refund due to cancellation or changes to the booking, refunds will only be due to the customer in line with the rules and restrictions of the applicable suppliers as notified in the booking process.

No refund can be made in respect of accommodation, meals, sightseeing tours, transport or any other services, which are included in the tour fares and not utilised by the tour member.

Refunds will only be made after Kakijalan received the refunds amount from supplier. Customers should note that refunds from supplier may take up to 6 -12 months.

All refunds shall depend on the exchange rate at the point of refund. Upon receiving the refunds from supplier, the amount (after deductions of administration fee) will be transferred back via the same payment mode of the original booking.